Frequently Asked Questions
Everything you need to know about shopping at ZEITAUKTION
Are the luxury watches and accessories authentic?
Yes, every item at ZEITAUKTION undergoes a rigorous multi-point inspection by our master watchmakers and experts to guarantee 100% authenticity before it is listed for sale.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers for high-value transactions.
How long does shipping take and is it insured?
We ship globally via premium couriers like DHL Express or FedEx. Domestic shipping typically takes 2-4 business days, while international shipping takes 5-10 business days. All shipments are fully insured for their total value.
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you can return the item in its original, unworn condition with all security tags intact for a full refund.
Do you offer a warranty on pre-owned items?
Every timepiece purchased from ZEITAUKTION comes with a 12-month internal warranty covering the mechanical movement, providing you with peace of mind regarding your investment.
Can I sell my watch to ZEITAUKTION?
Yes, we offer a professional purchase service. You can submit your watch details through our 'Sell' portal to receive a non-binding offer based on current market valuations.